Customer Service & Technical Support If you are having trouble with your Heartsoft Product feel free to try our Technical Support page. Heartsoft provides the finest in Customer Service and Technical Support. Should you have any questions about using Heartsoft products in your classroom, call our friendly customer service department at (800) 285-3475 or fax (800) 285-4018 between the hours of 8:00 am and 5:00 pm central standard time, or email our customer service department at support@heartsoft.com. Please read below for specific policies... 60 Day Satisfaction Guarantee All Heartsoft products leave our facility with an unconditional 60 Day Satisfaction Guarantee. Educators world wide have been using Heartsoft products for over 12 years and we are proud of the technology solutions we produce. If you find that you are unsatisfied with your purchase from Heartsoft for ANY reason within the first 60 days, we refund or replace your purchase immediately. NO QUESTIONS ASKED! Please call Heartsoft Customer Service at (800) 285-3475 if you have any questions regarding this guarantee, or to obtain an RMA number for product returns. Technical Support We provide a well-trained customer service staff between the hours of 8:00 am and 5:00 pm central standard time to answer questions. If you call after-hours, please leave a message and Technical Support will return your call the first thing the next morning. Be sure to tell us the best time to call and the best phone number to call. Lifetime Site License Pricing All Heartsoft K-8 and Bestseller products are available in Lifetime Site License packages which offer your school the best value on the planet. For example, your building can purchase the Heartsoft Bestseller comprised of Heartsoft's 12 top selling products as a building-wide license for only $399.95! That's less than $40.00 per title. No hidden fees. No renewal fees. Nothing. Once you have made the purchase, you may use the software on EVERY computer in your building forever for the low price of $399.95. There are never any renewal fees on any Heartsoft products. Thinkology is available in a 30 user, lifetime site license. You may use Thinkology on 30 stand-alone stations, or load Thinkology onto a network for use on 30 stations simultaniously. Additional licenses may be purchased. Call Customer Service at (800) 285-3475 to hear the details for your school. Its the best software purchase you can make. District Pricing and Discounts Heartsoft offers discounted district pricing for school districts choosing to use Heartsoft products district-wide. All Heartsoft district pricing is based upon unlimited life-time site license for the products purchased. You simply cannot find pricing from ANY OTHER PUBLISHER to match Heartsoft's district pricing. Call Customer Service at (800) 285-3475 to verify district pricing for your school. Dealer/Reseller Program Heartsoft has over 300 dealers who carry our products nationally. If you would like to inquire about becoming an authorized Heartsoft reseller, call Customer Service at (800) 285-3475 and ask for reseller Sales. Questions or concerns? Please feel free to contact our Tech Support Professionals. They'll keep you up and running, problem free! support@heartsoft.com

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